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Service Information

Distributor network layout

Jack regard quick service 100% as brand positioning, continuously optimize and upgrade various quick service measure, and build scientific quick service process and advanced information management platform.

Achieve standardized and systematic customer service management, and strive to create a one-stop full solution service for customer before, during, and after sales. 10000+

  • 10000+
    Distributor service network
  • 60+
    PCB quick service center
  • 三包政策
    2
    Quick service center
  • 10+
    Oversea branch office
  • 10000+
    Distributor service network
  • 60+
    PCB quick service center
  • 2
    Quick service center
  • 10+
    Oversea branch office

Service activity

  • Service Star Selection

    Gather the power of good sample to inspire service enthusiasm

  • Service star unit rating

    Build star-rated services and create sample

  • Practicing internal strength and improving skills

    Systematic training to provide better services

  • Service day

    Various value services on site are waiting for you

  • Service camp

    Improve quality and efficiency, upgrade experience continuously

Parts supply

Original parts to keep your machine in excellent condition!

High precision design based on machine performance can accurately adapt to the machine to ensure the best sewing performance of the product and improve product stability. It has gone through rigorous testing and quality inspection at all levels to ensure that the sewing experience is as good as ever.

Guarantees Policy

Jack products have a 1-year warranty for mechanical parts and a 3-year warranty for the electronic parts(excluding consumable parts)

Service Maintenance:

All our products can get free maintenance services during the warranty period (except for problems such as factory adjustment of processing technology, use of fabrics or threads that exceed the normal use range of the machine, production processes beyond the winding performance of the product, etc.)

During the product warranty period, no unit or individual may charge service and maintenance fees from users in any form (the cost of replacement parts will be additional).

Replacement service:

During the warranty period, if it is found that the casing is defective when it leaves the factory or there is an oil leakage failure caused by the casing, and it is verified by our company personnel, you can apply directly to the product provider for a replacement. Returns and exchanges will not be processed under the following circumstances: Out-of-warranty products (products exceeding the three-guarantee warranty period); Unauthorized repairs, misuse, collision, neglect, abuse, liquid intrusion, accidents, modifications, and incorrect installation Product quality problems, or torn or altered labels, machine serial numbers, anti-counterfeiting marks: incomplete outer packaging, accessories, gifts, instructions, missing or altered invoices; damage caused by force  majeure

Get more

Jack Call Center:400-8876-858





Jack original, quality assurance

High-precision design based on machine performance can accurately adapt to the machine to ensure the best sewing performance of the product and improve product stability. It has gone through rigorous testing and quality inspection at all levels to ensure that the sewing experience is as good as ever.

Intelligent warehousing, quick response

  • types of accessories 50,000+
  • Intelligent warehousing lightning delivery
  • Constant temperature humidity control quality assurance
Buy original parts